Refund Policy

Thank you for choosing ElevenChime TTS. Because our platform provides instant digital credits, neural processing power, cloud media rendering, and Google Workspace email provisioning, our refund guidelines are designed to be fair, transparent, and aligned with digital service standards.

1. Digital Goods & General Rule

As a general rule, all completed purchases are final and non-refundable once subscription plans are activated or credits are deposited to your account. This is because server infrastructure, neural gateway allocation, and storage costs are incurred instantly upon payment confirmation.

2. Refund Eligibility Criteria

We issue 100% full or partial refunds under the following specific circumstances:

• Service Non-Delivery: You paid for a subscription plan or credit package, submitted valid proof, but your account was not upgraded or activated within 24 hours.
• Duplicate Payment: You accidentally paid twice for the exact same order invoice ID. In this case, the duplicate payment amount will be refunded immediately.
• Extended Platform Outage: The platform experiences an unresolved technical outage lasting longer than 48 consecutive hours that prevents you from accessing your paid features.

3. Non-Refundable Situations

Refunds will NOT be granted in the following situations:

• Spent Credits: Accounts where plan or top-up credits have already been consumed for TTS, images, videos, or music generation.
• Change of Mind: Deciding you no longer need the plan after activating it and rendering media.
• Account Termination due to Policy Violations: Accounts blocked or banned for creating malicious voice deepfakes, unauthorized political impersonations, hate speech, or spamming via Business Mails.
• Expired Business Mails: Expired Business Mails cannot be refunded. (A restoration fee of 500 PKR + renewal cost applies during the 15-day grace period instead).

4. Processing Method & Timelines